To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. You must initiate the return process within 30 days of receiving your order. Items that are damaged or show signs of wear will not be accepted for return. If you have any questions about whether your item is eligible, please reach out to us.
To request a return, you must email us at [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions. Please do not send your item back without first obtaining approval from our team.
Customers are responsible for return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item, and you will be responsible for any items lost in transit.
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that depending on your bank, it may take additional time for the refund to reflect in your account.
We do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Remember to follow the return process outlined above to initiate your return.
Certain items are non-returnable, including but not limited to personalized or custom-made products. If you receive a non-returnable item in error, please contact us immediately. We will work with you to resolve the issue as quickly as possible.
If you have any questions or concerns regarding our Return and Refund Policy, please do not hesitate to contact us at [email protected]. We are here to assist you and ensure that your experience with us is satisfactory. Thank you for shopping with us, and we appreciate your understanding of our policies.
